For Event Organizers
What Types of Events Can I Host on Eazy Events?
Eazy Events supports all event types—concerts, workshops, festivals, corporate seminars, art exhibitions, and more. Whether it is a free community gathering or a paid VIP experience, our event ticketing platform adapts to your needs.
Can I Customize My Event Page & Profile to Match My Brand?
Absolutely. Personalize your event page and organization profile with logos, banners, and brand colors to reflect your unique identity.
How Long Does It Take to Set Up an Account?
Creating an account takes under five minutes. Provide a valid email address, verify it, and start building your event or exploring the platform.
When Will I Receive Payments After My Event?
Payouts are generally processed within 2–5 business days after your event concludes, subject to the applicable payout requirements and event status.
Can I Add Custom Questions During Ticket Bookings?
Yes. Collect attendee details such as dietary preferences or T-shirt sizes with custom fields during checkout. You can also send post-purchase confirmation emails with additional instructions.
Can I Limit Ticket Purchases per Customer?
Yes. Set a maximum number of tickets per buyer during event setup to prevent bulk buying and promote fair access.
Are Free Events Charged on Eazy Events?
There are no ticketing fees for free events.
What Payment Methods Do You Accept?
We support M-Pesa and Visa credit or debit cards for eligible transactions.
How Do I Access Event Reports & Analytics?
Track sales, attendance, and revenue through your Eazy Events dashboard. You can export attendee, order, and ticket reports from the relevant reporting pages.
How Do I Promote My Event by Email?
Use the built-in campaign tools to send promotions, reminders, and updates to eligible recipients.
How Do I Share My Event Link?
After publishing, share your event’s unique URL through social media, email, websites, or the provided social-sharing controls.
Where Can I Get Support?
Email info@eazyeventshub.com for assistance.
For Event Attendees
Is My Personal Data Safe With Eazy Events?
We use administrative and technical safeguards designed to protect personal information. Learn more in our Privacy Policy.
Do I Need an Account to Buy Tickets?
No. Guest checkout is available. Creating an account, however, can make it easier to track orders and use personalized platform features.
How Do I Purchase Tickets?
- Browse events on the Explore Events page.
- Select an event and choose an available ticket.
- Enter the requested details and complete payment.
- Receive your e-ticket using the contact details provided during checkout.
Why Can’t I Buy More Than the Allowed Number of Tickets?
Organizers may set ticket limits per buyer to promote fair access. Check the event page for the applicable limit.
When Will I Receive My Ticket?
E-tickets are normally delivered after successful payment confirmation. Check your spam folder and the order details available through your account.
Do I Need to Print My Ticket?
Most organizers accept a digital ticket displayed on your phone. Review the event instructions for any event-specific requirements.
Can I Cancel or Change My Order?
Refund and change policies are set by the organizer and may depend on the event and order status. Review the event terms or contact the organizer.
What If I Lose My Ticket?
- Sign in and open My Orders, if the order is linked to your account.
- Use the available ticket-retrieval workflow with the requested order or payment details.
- If you still need help, email info@eazyeventshub.com.
Why Are There Extra Charges on My Ticket?
A processing fee may apply to support secure payment and ticket delivery. The applicable ticket price and charges are shown during checkout before payment.
Where Can I Get More Help?
Visit Support, review the Terms of Service, or email info@eazyeventshub.com.
